FEB 9-11, 2021

Exhibitor COVID-19 FAQs

As we prepare for an in-person NAHB International Builders’ Show® (IBS), February 9-11, the health, safety and security of our community continues to be our top priority. Our team is working closely with local Orlando authorities, including the Orange County Convention Center and related hotel partners, as they develop new best practices and implement their re-opening plans. We are monitoring the situation daily and will ensure our plans follow the recommendations of public health experts and the standards set-forth by the CDC and federal, state and local governments.

We want to ensure IBS continues to help you make the connections you need to boost your business and build your brand. As such, we will continue to update this COVID-19 FAQ page to keep you up-to-date on the latest plans for the show.

For additional COVID-19 resources, please visit BuildersShow.com/COVID19.

The information below is current as of July 30, 2020.

Expo Hall

Q: Will attendees have to register for a specific day or days they are planning to attend to keep crowds down?
A: No, attendees will not be required register for specific days.

Q: Is a maximum number of attendees being contemplated?
A: No, there are currently no limitations on the exhibit floor. 

Q: Will booths decrease in size to allow for wider aisles or two-way traffic down aisles, or will you set up one-way aisles? Will my booth change if you adjust the size of booths?
A: Existing booths will not be redrawn or adjusted to allow for wider aisles or traffic flow management and booth numbers will therefore not change. Both IBS and the Kitchen and Bath Industry Show® (KBIS) are planning to implement a combination of one-way and two-way aisles. The updated floor plans can be found here: 

IBS West Hall Traffic Pattern
IBS South Hall Traffic Pattern

Q: Do you foresee the allowed time for set up and dismantle to be lengthened or affected in any way?
A: No, currently we do not foresee any changes to the set up and dismantle schedule. We are working closely with Freeman and will notify exhibitors if this changes.

Q: What is the plan for the virtual extension of IBS and when will it be announced?
A: We are in the process of developing a virtual extension that will provide the best possible experience for attendees and exhibitors. The extension will include exhibitor engagement, networking, education and more. Details will be provided by early fall.


Q: Will I get a refund if IBS is cancelled?
A: Yes, here are your refund options in the event the Builders’ Show is cancelled – BuildersShow.com/Cancellation.

Q: How will exhibitors be notified if IBS is cancelled?
A: In the event IBS is cancelled, all exhibitors will be notified by mail and email. A cancellation notice will also be posted on BuildersShow.com and in Exhibitor Tools.

Q: What is the refund date in the event IBS is not cancelled, but I no longer wish to exhibit?
A: If an exhibitor withdraws their application to exhibit prior to September 1, the amount of deposit paid by the exhibitor, less the nonrefundable portion of the deposit (25% of the total cost of the exhibit space), shall be returned. If an exhibitor withdraws their application to exhibit on or after September 1, the exhibitor shall forfeit all monies paid.

Q: How will priority points be handled if IBS is cancelled?
A: Please see BuildersShow.com/Cancellation.

Meeting Rooms

Q: Will meeting rooms have decreased capacities?
A: Meeting room capacities in the Orange County Convention Center are currently limited to 50%. This requirement is subject to change if facility safety guidelines changes. 

Orange County Convention Center

Q: Will food and beverages still be available for purchase in the convention center?
A: Yes, there will be pre-packaged meal and drink options available for purchase throughout the convention center.


Q: Will face masks be mandatory at IBS 2021?
A: Yes, face masks will be mandatory. This requirement is subject to change if government and health official safety guidelines are modified. 

Q: Do exhibitors and sponsors need to supply their own face masks?
A: Yes.

Q: How will social distancing standards be communicated?
A: All health and safety standards will be communicated through email, the IBS Mobile App, the Official IBS Show Guide and onsite signage.


Q: How will you allow for social distancing on the shuttles?
A: We will limit capacity on shuttle buses to allow for social distancing.


Q: How many exhibitors are participating in IBS 2021?
A: The updated exhibitor list can be found here

Additional questions? Please email [email protected].

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  • 1201 15th St NW
    Washington, DC 20005

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